FAQs

Frequently Asked Questions

Q. What services do you provide?

We provide face-to-face and online specialist tutoring and home-school sessions primarily in Mathematics and Literacy. We also provide life skills training for self-managed and plan-managed NDIS participants to help reduce the functional impact of their disability.

Q. Who do you support?

We support neurotypical students and students with learning and development difficulties. We specialise in supporting students with neurological disorders and complex communication needs such as Cerebral Palsy, neurodiverse students, students with dyscalculia and students with ADHD.

Q. Are you taking new students?

After-school one-to-one places are currently full. Join the waiting list or enquire about paired sessions by emailing us you or your child’s needs and grade level.

Q. Do you run holiday sessions?

Yes, we run one-to-one holiday sessions and group sessions: Summer Maths Confidence Sessions and Year 7 Ready Sessions in January.

Q. How much do they cost?

Holiday one-to-one sessions cost $120 per hour plus GST and $90 plus GST for 45 mins. Group sessions cost $240 plus GST for 4x one hour sessions. For term tutoring, get in touch and we will talk you through it.

Q. How many children will there be in a summer group session?

There will be a maximum of 6 children, and a minimum of 3 children to run the group.

Is my child too old?

We teach students (whatever the age) working at year 7 level or below in maths and grade 3 level and below in English.

Q. Who are you not the right fit for?

Kristy is not a dyslexia specialist, so if you or your child has dyslexia, a dyslexia specialist would be better suited.

Students working in grade 4 and above in spelling, reading and writing.

Students working in years 8 and above in maths.

Q. What do you do in your sessions?

Our sessions always start with the learner and their strengths to build confidence and self-esteem. We discuss goals with the learner and parents, assess to check for any gaps and then carefully plan and design activities that build upon knowledge. Our sessions are stimulating and tailored to your child’s specific needs.

Q. Do you offer a trial session?

Yes.

A connection to their tutor is crucial to your child’s success. It is even more important if they have high levels of anxiety, low self-confidence or have not experienced success in a subject.

Which is why we offer a free trial session. It takes away the uncertainty of committing to something that might not be the right fit. emailing us

Q. My child is anxious about new situations and/or certain subjects. How will you cater for them?

For students with emotional barriers to learning, such as anxiety or low confidence and self-esteem, we suggest that your child starts with a trial session, then continues with sessions for about one month. After this initial period, we can have a chat about what is working and what isn’t. If your child isn’t enjoying the sessions, is still anxious, or finds them too stressful, there are no obligations to continue with future sessions. This approach might help take the pressure off you and your child.

Q. Where do your sessions take place?

Sessions take place in Kristy’s home office in Coburg North. Parents and carers may sit in the session. If you would like sessions to take place at your house, travel fees will apply.

Q. How many sessions do I need to sign up for?

There is no minimum or maximum number of sessions that you need to sign up for, for one-to-one sessions. Every situation is different, and sessions are organised to meet the student’s needs.

Summer holiday group sessions are sold in 4 week blocks.

Q. What are your prices?

When you attend this practice, you are receiving a professional, specialist service from a qualified teacher. Our prices reflect this and the amount of planning and preparation that needs to be done before each session takes place.

Please contact us to discuss your requirements and needs.

Q. What happens if I need to cancel a session?

If a session is cancelled within 24 hours of the session (excluding weekends and bank holidays), the session will need to be paid for at the full fee.

For summer group sessions: If you cannot make a session and we are given more than 24 hours’ notice, a credit will be applied to your account which can be put towards a one-to-one session during the holidays or term time.

Q. Do I need a referral?

A referral is not required to begin or attend sessions.

Q. How long do sessions last?

Individualised lessons are highly flexible and are based on the student’s needs.  Typically, sessions last either one hour or 45 minutes.

Q. How do you assess progress?

We set long-term and short-term goals in collaboration with parents. We continually monitor progress against these goals.

Q. Can a student bring school work into the sessions?

Students are welcome to bring school work with them that they are struggling with.  Support will be provided to ensure that students understand the what and the why of the school work.

Q. Do you work with other professionals?

We work closely with other professionals around the student, as everyone must be on the same page. Reports from other professionals are an invaluable resource as targets developed from speech and language therapists, occupational therapists and physio therapists all feed into our sessions. We also work in conjunction with teachers from the student’s school so the student can build upon concepts that are taught at school.

Q. Do you give out homework?

It is our policy not to give homework unless specifically asked for, as we feel students are often overwhelmed with school requirements.

Q. How often will I receive feedback on my child’s progress?

We provide informal, verbal feedback at the end of each session. Written reports can be provided when requested. Time allocated to write reports is charged at our hourly rate.

Q. How do I go about enrolling for tutoring with you or getting curriculum support?

Email us for an appointment to discuss your requirements and your child’s needs.

Q. My child struggles to sit still. Will you still be able to tutor them?

We carefully monitor students’ attention and arousal levels during lessons. If we notice that a student’s attention is waning, we typically switch to a physical activity to allow the student to gain the sensory feedback they require and help the student to refocus. Our sessions typically incorporate multisensory experiences, including kinesthetic learning and multiple changes of activity.

Has your question still not been answered? Contact us and we will be pleased to answer any questions that you may have.