FAQs

Frequently Asked Questions

Q. What services do you provide?

We provide face to face and online specialist tutoring and home school sessions primarily in Mathematics and Literacy. We also provide educational support for parents including curriculum writing and development, advice and strategies for the home.

Q. Who do you support?

We support neuro-typical students and students with learning and development difficulties. We specialise in supporting students with neurological disorders and complex communication needs such as Cerebral Palsy, neurodiverse students with dyscalculia, students with dyspraxia, students with ADHD, students with speech, language and communication needs, and students with sensory processing needs. We also cater for self-managed and plan-managed NDIS participants.

Q. What do you do in your sessions?

Our sessions always start with the learner and his/her strengths in order to build confidence and self-esteem. We discuss goals with the learner and parents, assess to check for any missing gaps and then carefully plan and design activities that build upon knowledge. Our sessions are stimulating and tailored to your child’s specific needs.

Q. Do you offer a trial session?

Yes.

A connection to their tutor is crucial to your child’s success. It is even more important if they have high levels of anxiety, low self-confidence or have not experienced success in a subject.

Which is why we offer a free trial session. It takes away the uncertainty of committing to something that might not be the right fit.

Q. My child is anxious about new situations and/or certain subjects. How will you cater for them?

For students emotional barriers to learning such as anxiety or low confidence and self-esteem, we suggest that your child starts with a trial session, then continues with sessions for about one month. After this initial period we can have a chat about what is working and what isn’t. If your child isn’t enjoying the sessions, is still anxious, or finds them too stressful, there are no obligations to continue with future sessions. This approach might help take the pressure off you and your child.

Q. Where do your sessions take place?

Sessions take place in Kristy’s home office in Coburg North. Parents and carers may sit in the session if they wish. If you would like sessions to take place at your house, travel fees will apply.

Q. How many sessions do I need to sign up for?

There is no minimum or maximum amount of sessions that you need to sign up to. Every situation is different and sessions are organised for the benefit of the student and his/her needs.

Q. What are your prices?

When you attend this practice you are receiving a professional, specialist service from a qualified teacher. Our prices reflect this and the amount of planning and preparation that needs to be done before each session takes place.

Please contact us to discuss your requirements and needs.

We can also provide invoices to plan managed and self managed NDIS participants.

Q. What happens if I need to cancel a session?

Our preference is that at least two weeks’ notice is provided to rearrange or cancel a session.

If a session is cancelled at 48 hours’ notice or more of the session, a refund will be provided in the form of credit applied to your account for the subsequent month.

If a session is cancelled within less than 48 hours, but more than 24 hours, of the session, the session will be charged at 50% of the full session fee.  A refund for the other 50% will be provided in the form of credit applied to your account for the subsequent month.

If a session is cancelled within 24 hours of the session (excluding weekends and bank holidays), the session will need to be paid for at full fee.

Q. Do I need a referral?

A referral is not required to begin or attend sessions.

Q. How long do sessions last?

Individualised lessons are highly flexible and are based upon the student’s needs.  Typically sessions last one hour or 1.5 hours. This can be increased for home school sessions.

Q. How do you assess progress?

We set long term and short term goals in collaboration with parents. We continually monitor progress against these goals.

Q. Can a student bring school work into the sessions?

Students are welcome to bring school work with them that they are struggling with.  Support will be provided to ensure that students understand the what and the why of the school work.

Q. Do you tutor during the school holidays?

Yes we do as this is often a good time for children to obtain some consolidated tutoring time.

Q. Do you work with other professionals?

We work closely with other professionals around the student as it is essential that everyone is on the same page. Reports from other professionals are an invaluable resource as targets developed from speech and language therapists, occupational therapists and physio therapists all feed in to our sessions. We also work in conjunction with teachers from the student’s school so the student can build upon concepts that are taught at school.

Q. Do you give out homework?

It is not our policy to give homework unless specifically asked for as we feel students are often overwhelmed with school requirements.

Q. How often will I receive feedback on my child’s progress?

We provide informal, verbal feedback at the end of each session. Written reports can be provided when requested. Time allocated to write reports are changed at our hourly rate.

Q. How do I go about enrolling for tutoring with you or getting curriculum support?

Email us for an appointment to discuss your requirements and your child’s needs.

Q. My child struggles to sit still, will you still be able to tutor him/her?

We carefully monitor students’ attention and arousal levels during lessons. If we notice that a student’s attention is waning we typically swap to a physical activity to allow the student to gain the sensory feedback they require and help the student to refocus. Our sessions typically incorporate multisensory experiences including kinesthetic learning and multiple changes of activity.

Has your question still not been answered? Contact us and we will be pleased to answer any questions that you may have.